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Xero authenticator new phone setup
Setting Up Authenticator on a New Phone As a security feature authentication apps have been designed in such a way that they are not transferrable between devices - well at least not easily see the bottom of this page for how to do it if you still have access to the old device Instead of allowing a transfer the apps need to be set up again with whatever software you were using them for.
For Xero the steps to do this are below: 1. Login to Xero as normal 2. On the authentication screen click on "Use Another authentication method". Once you have entered your details click on "Login" 4. Provided you got your security questions right you should now be logged in to Xero. Now that you are logged in - in the top right hand corner of the screen click on your initials then click on "Account" 6. On this screen click on "Disable" next to Two-Step Authentication.
On the next screen click on "Finish" 9. Why couldn't xero have given such a simple solution to all the above people. My account was already using 2FA. I managed to smash my old device's screen and now the screen doesn't work. I have an alternative device but despite it being linked to an account via android, the 2FA account s do not transfer automatically. All the suggestions above assume that you can access your account because your old device isn't 'destroyed'.
Bad language aside above , there seems to be no option to acquire a new QR code without having your previous device fully operation allowing access to your account. Thus, I appear to be locked out my account permanently. I think the QR code has now gone. They now have Multi factor authentication, you need to load on your phone an app called Xero Verify. You will see on the page a section that says Additional Security, follow the prompts I think the missing link for some has been the " My Xero ' step where all your company profiles are located Karen, but changing options here asks you to first authenticate using the authenticator!
I don't think this is a solution. I have downloaded the verification app to my phone, I am sitting looking at my xero account on my laptop, there is no QR code anywhere and where the hell do you get a set up key for the app??? This is MOST frustrating Anyone else finds that the security code takes at least 5 minutes to arrive in their inboxes?
And it's nothing to do with my connection as it is good. In Xero, click on drop-down next to your name at the right-hand side click on Account :. This would save you a lot of time. We had multiple instances when users tried to use old authenticator and it would trigger Xero to temporary blocking your access.
This can create a lot of problems. What if they will go and change bank account details in your pay run for your company? Once you have successfully set up Authy, a screen like this will appear.
Click the plus button to add your Xero account. A screen like this will appear, prompting you to add a key. Go back to Xero and copy the key. Paste it into the Auth app. On your new device, install the authenticator app of your choice. To use push notifications, get the Xero Verify app. Follow the steps in Xero to add your Xero account to the app.
Add a backup email address, then click Continue.
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